Shipping & Returns
Items ship from our storefront. We strive to ship out items the same day orders are place, but sometimes that may not be possible due to when the order was received or when our mail is collected. If this occurs it will ship out next business day or as soon as possible.
Items may be returned within 14 days of purchase for a full refund, within 30 days for a store credit. Returns are only accepted if they are in new unwashed, unworn condition with tags still attached and free of any odor. In the condition in which you bought it. Items that have arrived sealed or wrapped must remain in that condition in order to be returned.
Items not returnable include pacifiers, teethers, lotions, soaps, diapers, and sippy cups for hygienic reasons. This is to protect the baby in which these items are being bought for.
Sale, Discounted and Clearance items are FINAL SALE.
Osthiemer Wooden Toys, Specialty Wooden Toys (Grapat, etc), Carriers & Wraps are FINAL SALE.
Shipping Charges for returns or exchanges are not refundable. If an item arrives damaged please Contact Us so that we can resolve the issue. If the item you received shipped free to you, shipping charges will be deducted from your return.
It may take up to 10 days to process your return once it has been delivered back to us. We appreciate your patience.
If you have any questions about our shipping or return policy, please Contact Us before placing an order.